Step 1 : Unlock your domain

Many domain name registrars lock a .com domain name so it can not be transferred. This can provide security benefits and stop anyone trying to steal your domain name but can also result in a domain transfer to fail.

To unlock your domain name, you will need to login to your registrars control panel and unlock the domain. You could also contact your current registrar and ask them to unlock it for you.


 Step 2 : Check the domain’s administrative contact e-mail address

When you purchased your domain name, your registrar should have registered your domain under your details. That said, we often see companies putting themselves down as the administrative contact for the domain with invalid or non-checked e-mail addresses. You can check this yourself by going to and entering your domain name.

When you request a domain transfer, an e-mail is sent to the administrative contact on your registration asking them to approve the transfer by supplying an authorisation code. It is for this reason, you will want to receive this e-mail (not your registrar) so you can approve the transfer.

If your contact details have been entered incorrectly you will have to contact your current registrar and ask them to update the domain’s administrative contact e-mail address to one you can log into.domain authorisation


Step 3 : Get your domain transfer authorisation code

When you get the e-mail mentioned above, it will ask you to approve the transfer and enter your authorisation code (or auth code). This stops other people from transferring your domain name as only you should have this code. If you do not know this code, contact your current registrar. The code will be case sensitive so make sure you write it down correctly. If you enter the code incorrectly when asked, your transfer will fail.


Step 4 : Remove any domain privacy (recommended)

Domain privacy can interfere with a .com domain name transfer and cause it to fail. Often it will result in the domain authorisation e-mail not being sent to the administrative contact. We recommend this is removed before the transfer.  If you contact your current registrar they will be able to help with this.

Step 5 : Order the domain transfer

Now that you are ready to transfer your .com domain name to City Communications, Call us on 01158 384284 or get in touch here. Once the order is made, you will get the domain transfer e-mail sent to your administrative contact address.